Privacy policy
1. Introduction
1.1. Propertyfinder FZ-LLC (“PF FZ-LLC”), a company registered in Dubai, with a registered address at office 1505 in Shatha Tower, Dubai Media City, Dubai, UAE, owns and operates the website https://www.datafinder.ae (“Website” or “Data Finder”).
1.2. We operate an online platforms, which we make available through several websites, that allows users to search for and register their interest in properties advertised as available for sale or rent, agents and advertisers to promote properties for sale or rent, providers of CRM services to exchange data with us, as well as, seek and apply for Mortgage Financing (the ” Property Finder Group Service”).
1.3. Data Finder is a product that is owned, developed, and operated by PF FZ-LLC, providing real estate data intelligence via real estate market statistics, data, reports, and proprietary indices and made available via the Website (the “Service”).
1.4. This Privacy Policy sets out how we may use information that identifies or is associated with you (your “Personal Information”) when you use the Service. We may amend this Privacy Policy at any time, and such amendments become effective from the date upon which we make them available on the Website. When we change this Privacy Policy in a material way, we will update the “last modified” date at the end of this Privacy Policy.
2. Information about us
2.1. Throughout this Privacy Policy, the terms “we”, “our”, “us” means PF FZ-LLC and its subsidiaries, employees, officers, agents, affiliates or assigned parties.
2.2. PF FZ-LLC is part of the Property Finder Group of companies, which shall for reference purposes also include Property Finder LLC (Qatar), PFB Bahrain S.P.C., Al Baheth Al Maloomati Co (Kingdom of Saudi Arabia doing business as eSimsar), Property Finder Lebanon SARL, Propertyfinder Morocco SARL (doing business as Sarouty), Propertyfinder Egypt LLC, M.I.B.M.E Mortgage Broker Owned by Propertyfinder Arabia Singl Company LLC (doing business as Mortgage Finder) , and JRD Group DMCC (doing business as Just Property and Propspace). These companies shall be referred to in this Privacy Policy, collectively, as the “Property Finder Group”, and, individually a “Property Finder Group Company”.
2.3. PF FZ-LLC is the Data Controller in respect of personal data collected and processed through the Website. Data Controller means a person or legal entity, who (either alone or jointly or in common with other persons), determines the purposes for which and the manner in which any personal data are, or are to be, processed. This means that we determine and are responsible to you for how your personal data is used.
2.4. If you use a feature or functionality of Property Finder Group Service provided by another Property Finder Group Company, that Property Finder Group Company will also be a Data Controller of the Personal Information you provide to us or it. If you are unsure of the identity of Property Finder Group Companies that are the Data Controllers of your Personal Information, please contact us using the details at the end of this Privacy Policy.
3. YOUR INFORMATION
3.1. We collect the following types of Personal Information:
(a) Contact information, communications and transaction information: When you register on the Website as a user or otherwise, update your information, purchase any goods or services, take part in promotions or campaigns or contests, sign into our mobile application using your contact details, account details or a social media account, send emails to us, send support or other requests, contact us or any third party via forms or phone numbers made available on our Website, provide feedback, or when you report a problem with our Website, you provide us with information that we store and process. Such information may include your name, address, phone number, email address, purchase and transaction history, billing information (including credit card information) and interests.
(b) Information about how you use the Website: We also receive information from you as a result of your visits to, and use of, the Website. This can include information such as your IP address, the date and time you access the Website, length of time you spend on the Website, your browsing history (recorded by the text and graphics files that compose that page), and the Internet address of the website from which you linked directly to our Website.
(c) Payment Data: Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). The Payment Data, to the extent consisting of details related to the manner and mode of payment of fees for the use of the Website and Service (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of fees: (a) goes through the safe and secure transaction process provided by PF FZ-LLC’s payment gateway partners; (b) goes through the Visa or MasterCard pages, as the case may be, based on your payment method(s) in order to prevent any misuse of your payment details; and (c) is not shared with the Website, PF FZ-LLC, its subsidiaries, affiliates and third parties or any other users of the Website and Service.
(d) Information We Receive from other Sources: We may receive information about you if you use any of the websites that we, or any Property Finder Group Company, operate, or from any other services that we provide. We are also working closely with third parties, including but not limited to, business partners, service providers, advertising networks, analytics providers, and search information providers. We may receive information about you from such third parties. This information may be combined with other information you provide to us, as described above.
4. COLLECTING AND USING INFORMATION
4.1. We will indicate to you where the provision of certain Personal Information is required in order for us to provide you certain features of the Website, the Service, or to provide other services to you or to answer your queries. If you choose not to provide such Personal Information, we may not be able to provide the Website or our Service to you or to respond to your other requests.
4.2. Certain third-party technology embedded in our Website may also involve collection and usage of information from you, including but not limited to, Google Analytics, Hotjar Ltd, Artificial Intelligence Techniques, Snowplow Analytics Limited, MaxMind Inc., International Business Machines Coorporation, and Moveable, Inc. For more information about these technologies, including how you can opt out of the collection of your Personal Information in this way, please visit their website, or contact us regarding a link to their website.
4.3. We use Personal Information for the following purposes:
(a) To provide our Service or respond to any requests that you seek from us or another Property Finder Group Company;
(b) To provide a better service, and in particular to: keep internal records, improve our products, our Service and the Website;
(c) To communicate with you if you have ordered, purchased or participated in anything on or through the Website or Service;
(d) To contact you for market research purposes;
(e) To provide you with information about new opportunities, promotions, special offers and other information that we may feel is relevant to you. If you contact us via the Website, or via email to the contacts set out on the Website, we may keep a record of that correspondence;
(f) To provide you, or permit any other Property Finder Group Company, or selected third parties to provide you, with information about goods or services that may interest you;
(g) To customize or enhance your experience on our Website and Service, including via the display of adverts and direct communications you receive from us, which may be based on your activity on our Website or the website of any other Property Finder Group Company;
(h) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, which may be based on your activity on our Website, or the website of another Property Finder Group Company or third parties’ website(s); and
(i) To make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them, which may be based on your activity on our Website, or the website of another Property Finder Group Company or third parties’ website(s).
4.4. We use Personal Information we collect about you automatically to help us make the Website more useful to customers (including to help us assess content of interest to visitors), and for other purposes such as determining the Website’s technical design specifications and identifying system performance or problem areas, for tracking activity on the Website, preparing reports, assessing trends, and otherwise monitoring the way in which the Website is being used.
5. DISCLOSURE OF PERSONAL INFORMATION
5.1. We may share your Personal Information in connection with the purposes above with any Property Finder Group Company.
5.2. We may share your Personal Information with the following third parties:
(a) service providers that we use, where you have asked us to do so or it is an implicitly inherent part of your use of the Website. For example, when you enquire about a Service, Property Finder Group Service, or any feature available via our Website, we will pass your Personal Information to the necessary party to complete the request. Upon receipt of your Personal Information, the relevant third party is the Data Controller and their use of your information will be governed by their own terms of use and privacy policy;
(b) business partners, suppliers and sub-contractors which we may use in connection with the performance of any contract we enter into with them or you; and
(c) we partner with and are supported by service providers around the world. Personal Information will be made available to these parties only when necessary to fulfill the services they provide to us, such as software, system, and platform support; direct marketing services; cloud hosting services; advertising; data analytics; and order fulfillment and delivery. Our third-party service providers are not permitted to share or use Personal Information we make available to them for any other purpose than to provide services to us.
5.3. We may also share information, including your Personal Information, with third parties:
(a) as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of any insolvency, bankruptcy, or receivership in which the information pursuant to this Privacy Policy would be transferred to another entity as a result of such a proceeding, in which case the acquirer or successor to PF FZ-LLC may continue to use the information pursuant to this Privacy Policy, in the manner set forth in this Privacy Policy;
(b) if required in order to obtain professional advice;
(c) if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or
(d) to protect the rights, property, or safety of PF FZ LLC, any other Property Finder Group Company, our customers, or others. This includes, but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection.
6. SECURITY
6.1. Keeping your Personal Information secure and preventing unauthorized access is of utmost priority to us, and we take all steps reasonably necessary to protect your Personal Information against any unauthorised access, use, alteration, disclosure or destruction. Whilst we have put in place physical, electronic and managerial procedures to secure and safeguard your Personal Information, due to the nature of the Internet and available technology, we cannot guarantee that the Personal Information provided by you or that is transmitted via this Website or by e-mail is totally secure and safe.
7. Storage of your personal information
7.1. The information that we collect from you may be transferred to, and stored in a country outside the country in which you access the Website from. It may also be processed by staff operating outside such country, who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated in accordance with this Privacy Policy. However, as mentioned above, please note that no transfer method is entirely without risk, and we will not be responsible for any loss of data caused by matters outside our control.
7.2. Where we have given you, or where you have created a password which is part of our services or allows you to access parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
8. Your right to access and correct your personal information
8.1. We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your Personal Information. Any such request can be made to privacy@propertyfinder.ae.
8.2. Access to personal information: If you request access to your Personal Information, we will gladly, subject to any relevant legal requirements and exemptions, including identity verification procedures, provide you with (i) confirmation of whether, and where, we are processing your Personal Information; (ii) information about the categories of Personal Information we are processing, the purposes for which we process that Personal Information and information about how we determine applicable retention periods; (iii) information about the categories of recipients with whom we may share your Personal Information; and (iv) a copy of the Personal Information we hold about you. Before providing data to you, we may ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. We will not charge you a fee for providing you with a copy of your data (unless we are allowed to do so by law).
8.3. Correction: You have the right to correct or amend your Personal Information if it is inaccurate or requires updating.
8.4. Deletion. You have the right, in certain circumstances, to request deletion of your Personal Information if the continued processing of that Personal Information is not justified; however, this is not always possible due to legal requirements and other obligations and factors.
8.5. Restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your Personal Information if the continued processing of the Personal Information in this way is not justified, such as where the accuracy of the Personal Information is contested by you.
8.6. Portability. You have the right, in certain circumstances, to receive a copy of the Personal Information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your Personal Information to another person.
8.7. Objection. You have the right to object to any processing based on our legitimate interests and you have grounds for making such an objection in light of your particular situation. There may be compelling reasons for us to continue to process your Personal Information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
8.8. Marketing preferences: We will only send you marketing messages if you have given us your consent to do so. To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us or by sending an email to privacy@propertyfinder.ae. For other marketing preferences, you can contact us via any relevant link in the marketing communication, or by sending an email to privacy@propertyfinder.ae.
9. USE OF COOKIES and other tracking technologies, and interest-based advertising
9.1. Like many websites, our Website uses cookies and similar technologies (such as pixels). These are text files that are transferred to your device and collect certain information about how you interact with our Website, what other websites you visit and the type of device you use to access our Website.
9.2. Some of the cookies and similar technologies on our Website are provided by third parties that perform services for us, including analytics or serving adverts to you on our behalf.
9.3. We also participate in interest based advertising, which allows us to deliver targeted advertising to users of our Service. These advertisements are generally based on the type of content you access or read.
9.4. We use cookies, third party advertisers and interest based advertising, as well as information about how you can opt-out of receiving certain cookies and interest based advertising via your web browser’s settings.
10. Links AND connections to AND USE OF OTHER third-party services
10.1. Our Website and Service may contain links to and may be used by you in conjunction with third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us. Examples include but are not limited to Facebook, LinkedIn, Twitter® and, third-party apps like voice software and readers. The privacy practices of these third parties will be governed by the parties’ own privacy policies. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to these third-party services.
10.2. Information that you provide to third-party companies is not covered by this Privacy Policy.
11. privacy of minors
11.1. Our Service is not aimed at individuals under the age of eighteen years old (“minors”). If, however, we collect and use information about any minor, we will comply with the applicable laws.
11.2. We hereby prohibit all minors from the use of any website or service governed by this Privacy Policy, which includes those websites and services operated or provided by any of the Property Finder Group of companies.
11.3. If you become aware that your child has provided us with Personal Information, then please contact us at privacy@propertyfinder.ae so that we can take steps to remove such information.
12. Contact
12.1. Please contact us at privacy@propertyfinder.ae if you have any questions, comments or requests regarding this Privacy Policy.
12.2. If we are unable to deal with any issues you raise with us, you may also have the right to lodge a complaint to your national data protection authority.